At 3star, your privacy is not merely a legal formality — it is our genuine priority. This document clearly explains how we collect, use, store, and protect your personal information at all times.
Welcome to the 3star Privacy Policy. This document is published by 3star to explain our commitment to protecting the personal information of all users on our platform in Malaysia and worldwide. We understand that your trust in us begins with transparency — which is why we take the time to explain every aspect of our data management in plain, easy-to-understand language.
This Privacy Policy applies to all your interactions with 3star, including use of our website at 3star.vin, the 3star mobile app, customer support services, and all financial transactions carried out through our platform. By registering or continuing to use the 3star platform, you agree to the terms set out in this Privacy Policy.
3star is fully compliant with Personal Data Protection Act 2010 (PDPA) Malaysia and international data protection principles. Should there be any material changes to how we handle your data, we will notify you via your registered email or an in-platform notification before those changes take effect.
To provide a complete, secure, and regulatory-compliant platform service, 3star collects several categories of information from our users. We only collect data that is genuinely necessary for clear and legitimate purposes — no excess data is collected without sound justification.
Full name, national identification number (MyKad/passport), date of birth, gender, and nationality for KYC and identity verification purposes.
Email address, phone number, and residential address for communication purposes, account verification, and statement delivery.
Bank account number, account holder name, bank name, and deposit and withdrawal transaction records for payment processing.
IP address, browser type, operating system, device information, pages visited, and platform usage patterns for security and improvement purposes.
Wagering history, wins, losses, games played, and bonus usage patterns for audit, compliance, and responsible gaming purposes.
Records of live chat conversations, support emails, and submitted complaints for issue resolution and service quality improvement purposes.
All collected information is stored in a secure environment accessible only to authorised 3star personnel. We do not collect sensitive information such as passwords in plain text — all passwords are encrypted using strong hashing algorithms before storage.
Every piece of information we collect is used for a specific and legitimate purpose. 3star does not use your data arbitrarily or for purposes unrelated to the services you use. The following are the primary purposes for which your data is used:
3star takes a highly restricted and cautious approach to sharing user information with third parties. We only share your data under the following circumstances, and always with appropriate safeguards in place:
We do not share your information with third-party marketing companies, data brokers, or any entity without a direct connection to the provision of 3star services. All third parties working with us are required to comply with privacy and data protection standards equal to or stricter than our own.
Data security is not just an added feature at 3star — it is the core of our platform infrastructure. We continuously invest in the latest security technologies and procedures to ensure your information remains safe at all times.
While we take all reasonable steps to protect your data, it is important that you also play a role in securing your account. Never share your password with anyone, use a strong and unique password, and enable 2FA if you have not already done so.
3star uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how our platform is used. The following are the types of cookies we use:
You can manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some 3star platform features. For more information on managing cookies, please refer to your browser's documentation.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection principles, you have certain rights regarding your personal information held by 3star. We are committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of all personal information we hold about you. We will provide this information in an easily readable format within 30 days of the request being received.
If the information we hold about you is inaccurate or incomplete, you have the right to request a correction. We will update your records promptly once the request has been verified.
Under certain circumstances, you may request that we delete your personal information. Please note that some data may need to be retained to fulfil applicable legal or regulatory requirements.
You may object to the processing of your information for direct marketing purposes at any time. We will cease all marketing communications within 5 business days of receiving the request.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another platform should you choose to do so.
In certain situations, such as when there is a dispute about the accuracy of data, you may request that we restrict the processing of your information until the matter is resolved.
To exercise any of the above rights, please contact the 3star customer support team via live chat or Telegram. We may require identity verification before processing your request for security purposes.
3star retains your personal information only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal requirements. The following are our general data retention guidelines:
Once the retention period expires, your data will be securely deleted or anonymised using procedures that ensure it cannot be recovered or misused.
The 3star platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal information from children or minors. Our registration process requires age verification, and we conduct KYC checks to confirm that all members meet the minimum age requirement.
Should we discover that personal information of an individual under the age of 18 has been collected without our knowledge, we will take immediate action to delete that information and close the account in question. If you believe a minor has registered on our platform, please contact our support team immediately.
3star reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, new legal requirements, or other reasonable operational reasons. All amendments take effect once the latest version is published on this page.
For material amendments — that is, changes that significantly affect how we process your data or your rights — we will notify you via:
Your continued use of the 3star platform after the effective date of any amendment constitutes your acceptance of the updated policy. If you disagree with the changes, you have the right to close your account before the amendment takes effect.
Archives of previous versions of this Privacy Policy are available upon request through our customer support team for reference and comparison purposes.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we manage your personal data, the 3star privacy team is here to help. We are committed to responding to all privacy inquiries within 5 business days and processing data rights requests within 30 calendar days.
Available communication channels for privacy and data protection matters:
When contacting us regarding a data rights request, please provide your full name, account username, and details of your request clearly. We may require additional identity verification before processing your request to ensure your data security is not compromised.
More than just words — these are the concrete actions we take to protect every 3star member every day.
3star's security infrastructure uses the same 256-bit SSL encryption employed by leading banking institutions. Every transaction and login session is fully protected against unauthorized external access.
Our KYC process uses accredited identity verification platforms to ensure your document information is processed securely. KYC data is never disclosed to any party unrelated to the verification process.
All deposits and withdrawals are processed through accredited payment gateways with full PCI-DSS compliance. Your bank account information is encrypted and never stored in plain text on our systems.
This is our absolute commitment — your personal information has never been and will never be sold, rented, or traded to any party for third-party marketing purposes. Your data belongs entirely to you.
Every request relating to your data rights — whether access, correction, deletion, or portability — is processed within 30 calendar days. We treat your privacy rights as a priority, not a burden.
3star operations fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). Our compliance team continuously monitors regulatory changes to ensure our practices remain current and legally sound.
With a transparent Privacy Policy, bank-grade encryption, and 24/7 support, 3star is the online entertainment platform you can trust completely. Register today and enjoy a safe and exciting gaming experience.
Answers to the most frequently asked questions from our members regarding privacy and data protection.